Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return

REQUIREMENTS:

Once you want to return a product, please send us a return/exchange request to support@yumalora.com including the following details:

• Your order number
• Product you need to return or exchange
• Evidence picture/video showing the problem/defect;

We will then speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

To be eligible for a return, your item must be in its original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.

*We reserve the right to refuse returned items if we suspect that the items have been used, or damaged through no fault of our own.

RETURN SHIPPING:

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.

Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.

In the following cases, you’ll be responsible for paying the shipping costs for returning your item.

Incorrect order:

If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.

Unwanted item:

If you no longer want the item, please contact us within 30 days of receiving the product for a return

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@yumalora.com.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE
CUSTOMER'S EXPENSE.